Privacy Policy | Anchor Support Service LLC

Introduction

Anchor Support Service LLC, referred to in this Privacy Policy as "Anchor Support Service," "Anchor," "we," "us," or "our," respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains what information we may collect, how we use it, when it may be disclosed, and the choices available to you.

1. Information We May Collect

Depending on how a person communicates with us or receives services, we may collect:

Name, email address, mailing address, and phone number
Information submitted through the website, intake forms, telephone calls, emails, or text messages
Information concerning housing needs, tenancy barriers, landlord communications, housing notices, applications, and service referrals
Medicaid enrollment or eligibility information when necessary to determine potential eligibility for covered tenancy support services
Appointment, scheduling, service coordination, and case-management information
Records of consent to receive text messages
Text-message communications between the individual and Anchor Support Service
Basic website information, such as pages visited, browser type, device type, and approximate access time

Please do not send highly sensitive information through unsecured channels.

Do not submit Social Security numbers, complete Medicaid identification numbers, medical records, financial-account information, or other highly sensitive information through an unsecured website form, ordinary email, or text message unless an Anchor Support Service representative specifically directs the individual to use an approved secure method.

2. How We Use Information

We may use personal information to:

Respond to questions and service inquiries
Determine whether Anchor Support Service may be able to assist
Conduct intake, scheduling, referral, eligibility-verification, prior-authorization, and service-coordination activities
Provide tenancy support and housing-stability services
Communicate about appointments, documentation, referrals, applications, deadlines, and service updates
Coordinate services with organizations or professionals involved in care or housing support when authorized or otherwise permitted by law
Maintain business, billing, compliance, and service records
Improve our website, communication systems, and services
Comply with legal, contractual, Medicaid, regulatory, or governmental requirements
Protect the rights, safety, property, and operations of Anchor Support Service and the people we serve

3. SMS and Text-Message Communications

Anchor Support Service may use text messaging for informational and service-related communications, including:

Responding to an inquiry
Scheduling or confirming appointments
Following up after an intake
Requesting or confirming receipt of documents
Providing service, referral, or application updates
Coordinating tenancy support services
Sharing reminders concerning appointments, deadlines, or next steps

By voluntarily opting in, the individual agrees to receive text messages from Anchor Support Service regarding service inquiries, appointments, intake, documentation, housing-support referrals, tenancy-support services, and related updates.

Message frequency varies based on interaction with Anchor Support Service but will generally not exceed 20 messages per day unless there is a time-sensitive service or notification event. Message and data rates may apply.

Reply STOP at any time to opt out of text messages. Reply HELP for assistance. Individuals may also contact info@anchorsupportservice.com.

Consent to receive text messages is voluntary and is not a condition of receiving services. Individuals may continue to contact Anchor Support Service by telephone or email without consenting to text messaging.

4. Mobile Information and SMS Consent

This section is essential and must be easy to locate.

“No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time.”

Anchor Support Service will not sell, rent, or provide telephone numbers, mobile information, text-message opt-in data, or text-message consent to third parties, affiliates, lead generators, or other organizations for marketing or promotional purposes.

This restriction does not prevent Anchor Support Service from using vendors that provide essential communications infrastructure, such as telecommunications, telephone, or text-message service providers, solely to transmit and support communications on our behalf. Those providers are not authorized to use mobile information or SMS consent for their own marketing or promotional purposes.

Text-message originator opt-in data and consent will not be shared with any third party for marketing or promotional purposes.

5. When Information May Be Disclosed

Anchor Support Service does not sell personal information.

We may disclose information only when reasonably necessary:

To provide services requested or authorized by the individual
To coordinate with healthcare providers, care coordinators, housing providers, referral partners, government agencies, or other service organizations when authorized or legally permitted
To vendors performing administrative, technical, telecommunications, billing, security, or professional services on our behalf
To Montana Medicaid, its contractors, or other governmental entities when required for eligibility, authorization, billing, oversight, audit, or program compliance
To comply with a subpoena, court order, legal process, regulatory requirement, or applicable law
To prevent fraud, abuse, threats, or harm
To protect the rights, property, operations, or safety of Anchor Support Service, its clients, staff, or the public

Any disclosure will be limited to what is reasonably necessary for the relevant purpose.

6. Website Forms and Communication Security

Information transmitted over the internet, ordinary email, or standard text messaging may not be fully secure.

Website forms, emails, and text messages should generally be used for routine inquiries, scheduling, reminders, and non-sensitive service coordination. Anchor Support Service may direct individuals to another communication method when sensitive documentation or protected information is required.

7. Cookies and Website Analytics

The website may use basic cookies, server logs, or similar technologies to operate the site, measure website activity, detect technical problems, and improve user experience.

Anchor does not use website information to sell personal data or create lists for third-party marketing.

8. Information Retention

Information is retained only as long as reasonably necessary to:

Provide services
Maintain required service and billing documentation
Meet Medicaid, contractual, insurance, legal, audit, and regulatory obligations
Resolve disputes
Protect legal and operational interests

9. Information Security

Anchor Support Service uses reasonable administrative, physical, and technical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No communication or storage system can be guaranteed to be completely secure.

10. Privacy Choices

Individuals may contact Anchor Support Service to:

Ask what personal information is maintained about them
Request correction of inaccurate contact information
Withdraw consent for optional communications
Opt out of text messages by replying STOP
Ask questions about how information is used
Request that Anchor stop using information when legally and operationally permitted

Some records may need to be retained for Medicaid, billing, legal, contractual, audit, or service-record requirements.

11. Children's Privacy

Anchor Support Service does not knowingly collect personal information directly from a child through its website without appropriate authorization from a parent, guardian, legally authorized representative, or referring service provider.

12. Third-Party Websites

The website may link to government agencies, healthcare organizations, housing providers, community resources, or other external websites. Anchor is not responsible for their privacy practices, availability, security, or content.

13. Changes to This Policy

Anchor may update this policy when services, legal obligations, or communication practices change. The revised policy will be posted on this webpage with an updated effective date.

14. Contact Information

Anchor Support Service LLC
PO Box 17021
3150 Great Northern Loop
Missoula, Montana 59808-7021

Email: info@anchorsupportservice.com

Phone: 406-219-7035

Website: https://anchorsupportservice.com